Service Repair Authorization (SRA)
Submit your repair request quickly and easily.
Please complete the form below to request a Service Repair Authorization (SRA) for products you would like to send to JCM Europe for inspection or repair.
Have your JCM customer number, product details and serial number(s) ready. Once your request has been submitted, you will receive your SRA number and return document by email.
Please include the SRA document with your shipment and clearly reference the SRA number on the package.
Adding Products
You may enter multiple units under the same product item if they have the same repair details, including warranty status, current firmware, requested firmware update, return type and error description.
Simply enter all serial numbers in the Serial Number(s) field, one per line.
If any of these details differ, please add the unit as a separate product item.